FleetLK editorial · Operator guide ·
Begin with the service you already operate
Write down your bus registration, actual seat layout, route stops, departure times, fare rules and passenger contact details. Check them with the people who run the service. If a timetable is maintained in several places, identify who will approve the information used online. This preparation matters because a website makes information easier to find, including information that has become inaccurate.
Choose a clear first outcome
Decide whether your first goal is a public timetable, a company website or passenger reservations. These have different setup requirements. Online reservations need available trips, a checked seat map and a procedure for payment and boarding. Start with one route or a manageable set of departures so the team can learn the complete workflow before extending it.
Check the package against your workflow
Compare the published features and limits, including bus records, active staff, monthly seat bookings, website editing and conductor tools. A low vehicle count does not necessarily mean the simplest package includes booking. List the features you actually require and confirm how trials, invoices and plan changes work in the current offer. Avoid budgeting from a remembered price or a screenshot of an old package.
Prepare useful public pages
Explain who runs the service, where passengers board, how to find a departure and how to contact your business. Use your own photographs with permission and accurate descriptions. If you serve English, Sinhala and Tamil readers, review each translation with someone who understands the language and the route. Preview the website on a phone, because a passenger may be reading it while travelling to the boarding point.
Rehearse the reservation and departure
Try a successful reservation, an abandoned checkout and an unavailable seat. Check the recorded payment state, booking reference and boarding process. Verify email delivery if you rely on it. Ask a staff member who did not configure the system to find the booking and explain the next step. Any uncertainty is a setup issue to resolve before directing passengers to the site.
Launch with a daily review process
After publication, check upcoming departures and keep contact details current. Agree who changes schedules and who communicates with affected passengers. Check your published schedules and booking settings, and keep operational records current as your team adopts the workflow. A website is part of your operation, so give it a named owner and a regular review time.
Check availability before committing.
This guide is general product education. Confirm FleetLK rollout, published package limits and payment setup for your business.