Help for travellers
Quick answers about searching, booking, paying and your ticket.
How do I book a seat?
Search with where you leave from, where you go and the day. Pick a bus, choose your seats on the seat map, enter the passengers’ names and your mobile number, then pay. Your seats are held for you for a few minutes while you finish.
How can I pay?
Pay online by card through PayHere. Some companies also let you pay when you board; the payment step shows the options for your bus.
Where is my ticket?
After booking you get a booking code and a 4-digit PIN by SMS or email, and a ticket page with a QR code. Show the QR code or the booking code to the conductor.
I lost my booking. How do I find it?
Open Manage booking and enter the mobile number you booked with and your 4-digit PIN.
Can I cancel my booking?
Yes, until the time the bus company allows. Open your booking and choose Cancel; you see what you will get back before you confirm.
When do I get my money back?
Refunds follow the bus company’s cancellation rules, shown before you cancel. Card payments go back to the card through PayHere; it can take a few working days to appear.
Can I change my date or seat?
To travel on another day or in another seat, cancel your booking (if the company’s rules allow) and book again.
Who runs my bus?
Every trip is run and published by the bus company named on it. Their contact details are on your ticket.
Already booked?
Find your ticket, see its status or cancel.
Running a bus business? See answers for bus owners