FleetLK editorial · Operator guide ·
Create one review point for the next departures
Choose when the office checks the upcoming operating date and who owns the review. Confirm the trip, assigned bus and departure time against the actual service plan. Pay attention to one-off trips and cancellations, which can be missed if staff only read a recurring timetable. Make unresolved questions visible before the crew begins boarding.
Confirm the effective crew assignment
Check the driver and conductor for the bus and date, then look for any trip-specific override. A person covering one departure should not be confused with the crew for the whole day. Confirm that assigned staff can access the tools they need, and keep their roles aligned with responsibility. Avoid handing over an owner password to solve a short-term access problem.
Review seats and reservations together
Check that the online seat labels match the vehicle and that staff understand the current reservation states. A payment hold, a confirmed reservation and an expired booking need different handling. Use booking references and passenger contact details to resolve questions through the authorised staff workflow. Keep personal details out of public seat maps and casual public lists.
Check payments before treating fares as collected
Separate online payment confirmation from payment due on boarding. Review pending payment and refund exceptions, and establish who records collection. If a passenger shows a checkout page or message, compare it with the recorded status rather than assuming payment succeeded. Reconcile the relevant provider records and your own accounts when reviewing money received.
Communicate changes through a verified channel
A schedule change is not complete until the affected people understand it. Confirm how the crew will learn about changes and how passengers will be contacted. FleetLK has implemented email workflows, but the provider must be configured and delivery checked. SMS and WhatsApp automation are not established as available, so maintain your own process for those channels if needed.
Close the shift with the next team in mind
Leave clear information about cancellations, uncollected fares, refund work and unresolved enquiries. Deactivate staff access when responsibilities end, and review roles when duties change. A consistent handover is valuable even when the fleet is small: it makes the next person less dependent on a conversation they did not hear.
Check availability before committing.
This guide is general product education. Confirm FleetLK rollout, published package limits and payment setup for your business.